150N Router KIT X1

150N Router KIT X1

WL-581 v1 001

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My Internet connection sometimes drops out. What can I do?

A.    Change the location or positioning 

It is advisable to position the router as centrally as possible in your home or (home) office. This is because most routers transmit signals in a spherical pattern around themselves. Furthermore, on account of interfering equipment, it is not a good idea to place the router in a meter box.

Certain Sitecom routers can be positioned in various ways: vertical, wall-mounted or horizontal. By positioning the router in various ways, thus changing the direction of the internal antennas, you can see what works best in your home or office.

B.    Change the router's wireless channel

Most Sitecom routers communicate on the standard 2.4 GHz frequency, which has 13 different channels. Each wireless channel works on a different band, so the range varies.

It is not just network solutions, such as routers, computers and tablets, that use the 2.4 GHz frequency, but also other household appliances. These might include, for instance, microwaves, baby monitors, etc. It is possible that these devices in your home are all using the same channel, which will have an adverse effect on your wireless range.  

In the event of a poor signal, it is advisable to change the router's channel. The signal may then improve. It is impossible to say in advance which channel provides the best performance in any given situation. It is therefore advisable to try out all the channels one by one.

For more information, see How do I change the router's wireless channel? 
 

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